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Job Posting: Audience Services Coordinator

Job Overview

The Massey Theatre Society Audience Services Coordinator is responsible for the effective operation of the theatre during performances, events and other programming, and for creating a welcoming and positive experience for patrons and facility users.  Key functions are training, managing supplies and inventory, point of sales controls and oversight, advance gathering and dissemination of information and reporting / follow up.

Working with the leadership team, the Audience Services Coordinator provides team leadership and fosters a positive work environment for all employees and departmental volunteers and ensures employees’ duties are carried out efficiently with proper training and performance management provided.

The Audience Services Coordinator is responsible for scheduling and supervising Shift Supervisors in Front of House, Box Office and Food and Beverage Services as well as contract Security Services when required. They are also responsible for intake, training and scheduling of front of house volunteers required to operate the facilities.

Effective communication with various staff and volunteers throughout the organization concerning all activities in the facilities is crucial. Congenial and effective communications with all facilities users is also crucial. The Audience Services Coordinator, together with other leaders and under the direction of the Executive Director, models the values and standards for all staff and volunteers in punctuality, customer service, communications, inclusive and welcoming behaviours and attention to the condition of the facilities. The Audience Services Coordinator is expected to, at all times, deliver of duty of loyalty and positive representation of Massey Theatre Society.

The Audience Services Coordinator has oversight of Food and Beverage and Ticketing Services, including overseeing controls and inventory counts, stocking orders/deliveries, and ongoing adjustment of available products making efforts to research appealing, high quality items to sell and striving to advance environmental sustainability practices in the service area. The Audience Services Coordinator reports to the Executive Director and works closely with the Administration, Marketing, Programming and Technical Departments in this small but highly professional team of leaders.

Qualifications

Required

• Friendly, outgoing personality
• Excellent communication skills
• Customer service experience
• Staff management experience
• Knowledge of theatre operations
• Sales reconciliation experience
• Reliable, conscientious, strong work ethic
• Well-organized
• Ability to work and make effective decisions under pressure
• Proficiency with Word, Excel, ticketing software, with an aptitude for digital skills and a willingness to learn additional software as necessary

Certificates / Experience Considered Beneficial

• Service it Right Certificate
• Food Safe
• Current OFA Level 1 First Aid Certificate
• Fluency in a second language (in addition to English)

Massey Theatre Society is committed to advancing equitable and inclusive employment.  All qualified applicants are encouraged to apply. Massey Theatre Society is committed to advancing the Truth and Reconciliation Commission calls to action and encourages people of Indigenous heritage to apply.

Additional Information

• Hours of Work:The candidate will work a flexible schedule and must be available to work weekdays, evenings and weekends. The Audience Services Coordinator will generally work an afternoon / evening shift in order to intersect with both the leadership team and the event / performance team they are responsible for. They should anticipate occasional last minute changes to schedule.
• Location: The candidate will be required to work at two locations in New Westminster, BC (unceded traditional territory of the Qayqayt First Nation) – Massey Theatre (1260 seats) and Anvil Centre (360 seats)
• Salary/$40,950 per annum ($21 / hour), health benefits and a matching RRSP contribution program
• The successful candidate is expected to start in mid-September, 2019

If you enjoy a wide range of performing arts and events and working with a diverse public, we would be pleased to receive your resume and cover letter in application for this position.

Deadline for applicants: September 3, 2019

For further information and to submit resumes please contact:

Jessica Schneider, Executive Director,  Massey Theatre Society – jessica@masseytheatre.com

Skookum Indigenous Arts Program

Savage Society and the Massey Theatre Society have joined their artistic forces and are launching the inaugural Indigenous multi disciplinary arts series: The Skookum Indigenous Arts Program. This program is made possible by a three-year grant from the Vancouver Foundation.

This program consists of original plays, dance, film and mixed arts utilizing the theatrical resources of a colonial institution in helping make Indigenous talent visible, raising awareness of the talent and fostering cultural exchange and dialogue.  It is truly reconciliation in action.

The first schedule of events is taking place in the month of January in New Westminster at the Massey Theatre, the Plaskett Gallery (in the Massey Theatre) and the Anvil Centre.

January schedule of events

Jan 13             Public Reading of White Noise by Taran Kootenhayoo – 7pm, Plaskett Gallery FREE

White Noise is a comedy on racial commentary – an effort to dissect the micro and macro nuance of racism that exists within Canada, particularly between indigenous and non-indigenous folks.  The hope is to explore the layered racism through comedy that exists within ourselves and to witness it in others.

Jan 15             Public Reading of Thanks for Giving by Kevin Loring – 7pm, Plaskett Gallery FREE

The New Canadian play with lots to chew on!  While Nan bastes the turkey and prepares the stuffing, her husband hides a freshly hunted bear in the garage and her troublesome daughter is raiding her purse again. To top it all off, her grandchildren have chosen this Thanksgiving to disclose some unexpected personal truths to the family. In this intimate and restorative new play, the table is set and the main course is legacy, but the dessert is pumpkin pie.

Jan 18             Gathering: Skookum Arts Programming Launch at Massey Theatre     FREE

Family Pow Wow Dance Class – 3:30pm Massey Theatre Lobby            

Catered Public Reception by BigHeart Bannock Catering  Plaskett Gallery         

Artlatch – 5pm, Massey Theatre

Artlatch will transform Massey Theatre into a gathering/witnessing space for the work of reawakening + sharing artistic and culture gifts. You are asked to witness.

The potlatch is often remembered for its grand giveaways and redistribution of wealth by a chief or respected leader in the community. Canoes would travel from many distances around to witness the work the host of the ‘sɫənəq’(pronounced sl-t-en-ek)or gathering had in mind. In the same essence, we look to use art as a gift and reason to gather and take space in our own ‘Artlatch’. A space to gather, to share, to bundle and to give with arts, performance, music, history, stories, dance, drumming and all other creative gifts.

Jan 24 & 25    The Pipeline Project – 1pm daily & 7:30pm Jan 25 at Anvil Centre Theatre Produced by ITSAZOO Productions and Savage Productions Society

The Pipeline Project brings three people together – two Indigenous and one white – to confront prejudices, while wrestling with their own fossil fuel dependency, and cultural heritage. It is a provocative yet comedic take on the political conflicts surrounding Canada’s oil industry.

Jan 26             Story Catching Gathering – 3:30pm – 7:30pm, Plaskett Gallery FREE

Jan 29             Rumble The Indians who Rocked the World at 7:30pm, Massey Theatre

Last Monday at the Movies Arts Council New Westminster & Massey Theatre film series

The Indians Who Rocked the World film is outstanding. This is a feature documentary about the role of Native Americans in popular music history. The Indians who rocked the world tells the story of a profound, essential, and, missing chapter in the history of American music: The Indigenous Influence.

Featuring music icons Charley Patton, Mildred Bailey, Link Wray, Buffy Sainte-Marie, Jimi Hendrix, Jesse Ed Davis, Robbie Robertson, Redbone, Randy Castillo, and Tabu. Rumble shows these talented First Nations musicians in they helped shape the soundtracks of our lives

Ongoing to Jan. 30  

Mixed Reviews – The Art of Carrielynn Victor & Bracken Hanuse Corlett                               Plaskett Gallery FREE

All events are FREE except The Pipeline Project and The Indians Who Rocked the World. Tickets can be purchased at on ticketsnw.ca.

Venues:   Massey Theatre & Plaskett Gallery, 735 Eighth Ave, New Westminster

                 Anvil Centre, 777 Columbia St. New Westminster